John Putzier, M.S., SPHR is President of FirStep, Inc., and author of three HR/Management books. He has served on the adjunct faculties of Carnegie Mellon University and Robert Morris University, and was invited to address the 2010 HR Summits in both Singapore and Hong Kong. He is a regular media source as an expert on current and emerging workplace issues and trends, and has appeared on CNN, NPR, The Wall Street Journal, USA Today and many others.