The Learning & Development Award Winner, Eat ’n Park Hospitality Group developed a comprehensive program to leverage the abilities of the hourly supervisors so they would be able to supervise a department or team (or an entire shift), when managers were not on duty. At the 2009 Company meeting, this program was mentioned as one of the top initiatives that has made a positive impact for the company. It has measurably increased the quality of operations while decreasing fixed costs.
People Award Winner, the Duggan Rhodes Group developed a Welfare & Rewards Program to address turnover, which has significantly decreased since 2007. The program focused on key areas such as achieving greater work/life balance, offering unique benefits components, and rewarding employees for service milestones, loyalty and dedication. In 2009, revenue was up, despite a challenging economy.
Work Structure & Processes Winner, L.B. Foster Company recognized a need to use Six Sigma & LEAN Manufacturing tools and problem solving techniques on administrative functions to directly impact the business---and boy, did they ever! Just a few of the results include: Accounts Payable processing went from 23 to 15 days. Order Entry went from a high of 11.5 days to 1.9 days. On time delivery for one of their facilities improved by 39%.
Each year, the PDM review committee has to make difficult decisions about who will be recognized as finalists and, ultimately, as winners. While many organizations have designed and implemented promising practices, not all have been able to demonstrate bottom line results that are clearly linked to the nominated practice or program. This becomes particularly difficult in the industries that have been the hardest hit in our challenging economy. For this reason, this year’s review committee asked that a “Rising Star” be given to Mascaro Construction. In 2007, the company created its first formal strategic plan and committed to actively engaging and developing their employees--- the focus was on giving and receiving feedback. “Feedback for Performance” workshops were held for groups that made up the entire workforce.For the construction industry, this type of training is unique and innovative.
Congratulations to all of the 2010 finalists: Clark Metal Products, DDI, Dollar Energy Fund, Inc., the Duggan Rhodes Group, Duquesne University, Eat'nPark Hospitality Group, Giant Eagle Market District, L.B. Foster Company, Legend Financial Advisors, Inc., Mascaro Construction, MasteryWorks, Inc., Mitsubishi Electric Power Products Inc., PLS Logistics Services, VisitPittsburgh
