Jeff Tobe
is
Listening Between the Lines!
Effective Communication tools for the 21st Century
There is a real difference between an outstanding manager and a WORLD CLASS LEADER in the HR profession, in your community or at home! One of the common threads among world class organizations is their ability to LISTEN and do it empathetically. Effective communication is our most powerful communication technique and is probably the best kept secret of the top organizations in the world. In his usual upbeat, entertaining and content-driven style, Certified Speaking Professional Jeff Tobe, encourages participants to gain the ‘edge’ that will take them to the next plateau in this crazy profession as it continues to change. He addresses change as something from which to THRIVE not just manage!
Join Tobe to learn:
· The Harvey Principle
· Creative thinking to set ourselves apart from the pack
· Hearing vs. Listening to our clients
· Changing roles to being the “seeker of information”
· Empathetic listening is a learned skill that takes practice
· Benefits to being a better communicator
· 9 Techniques to being a better, more effective listener on the telephone or in person
· How to deal with difficult customers/clients
· Looking at communication as a tool to achieve success
