How To Execute Crucial Conversations
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When: Tuesday, June 18, 2019
8:00 a.m. to 10:00 a.m.
Where: PHRA Training Center
Two Gateway Center, Fourth Floor, North Wing
603 Stanwix Street
Pittsburgh, Pennsylvania  15222
United States
Presenter: Len Petrancosta
Contact: PHRA Office

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8:00 a.m.- Networking

8:30 a.m.- Program

10:00 a.m.- Program concludes



PHRA Members: $39

Nonmembers: $79

Student member rate: Call for pricing

To be eligible for the student rate, you must be a full-time student enrolled in an HR or Labor Relations program at a college or university AND/OR you are a SHRM student chapter member. Part-time graduate students working full-time are not eligible for the student rate.


Practical Coaching Strategies to Help You and Your People Master Sensitive or Emotionally-Charged Dialogue


Whether you or your employees are charged with delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing —- communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.


Yet avoiding difficult conversations or mishandling them can result in many negative consequences. This workshop is designed to give you the confidence to navigate difficult conversations, so they can manage them skillfully and the organization’s best interests are kept front and center.


Goals and Objectives

By the end of this workshop, you will be able to:

• Move from an adversarial to a collaborative approach in conflict resolution.
• Understand and manage their reactive emotions during on-job encounters.
• Conduct and survive difficult problem-solving discussions.
• Manage the dynamics of effective problem-solving.



About Len Petrancosta

Before starting The Leadership Quest, Len was the President and CEO of the Pittsburgh division of Sysco after having grown the company to 300 employees and 300 million in annual revenue. He retired from Sysco in July 2011. He currently is COO for Sandler Training by Peak Performance Management/The Leadership Quest, a sales and leadership training and coaching company in Pittsburgh utilizing his sales and leadership experience. He has initiated a world-class leadership curriculum in partnership with The Leadership Challenge. He also is certified with Patrick Lencioni’s company for The Five Behaviors of a Cohesive Team and has partnered for the Center For Creative Leadership (CCL) in Atlanta.



Disclaimer: Registration and attendance at, or participation in, PHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.

Pittsburgh Human Resources Association is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Cancellation Policy: Written cancellations received before Friday, June 14, 2019 will receive a full refund. No refunds will be given after June 14. Substitutes are welcome with advance written notice.



Pittsburgh Human Resources Association (PHRA)
420 Fort Duquesne Boulevard
One Gateway Center – Suite 1852
Pittsburgh, Pennsylvania 15222
Ph: 412-261-5537