In a Crisis, Organizational Culture and Resilience Matters
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 Export to Your Calendar 7/23/2020
When: Thursday, July 23, 2020
8:30 a.m. to 9:30 a.m.
Where: Virtual via webinar
United States
Presenter: Michael Couch and Richard Citrin
Contact: PHRA Office

Online registration is available until: 7/22/2020
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COVID-19 Programming Updates




8:30 a.m.- Program

9:30 a.m.- Program concludes



PHRA Members: $19

Nonmembers: $39

Student rate: Call for pricing

To be eligible for the student rate, you must be a full-time student enrolled in an HR or Labor Relations program at a college or university AND/OR you are a SHRM student chapter member. Part-time graduate students working full-time are not eligible for the student rate.


Goals and Objectives

How do employees feel about their organizations’ response to the pandemic? Find out . . .

Even in the best of times, organizational culture matters. Now, during a global crisis, organizations with clear and aligned cultures are able to bounce back quickly, pivot and bounce forward. In other words, they are more resilient.

This webcast will cover the results of current and active global research on employees’ perceptions of their company’s response to the pandemic. We will discuss what’s working, what’s not and what organizations can do to build their resilience now  . . . and for future challenges.

About the Presenters:

Michael Couch is the President of Michael Couch and Associates Inc., an organization and leadership development consultancy that helps organizations to grow and prosper. He is the author of many business and talent management articles and is the co-author of Strategy-Driven Leadership: The Playbook for Developing Your Next Generation of Leaders, published by Taylor Francis in 2020. In addition, he was selected as a member of the 2020 Forbes Coaches Council. You can learn more about Michael and his work with over 50 clients in a variety of industries on his website: .


Richard Citrin, Ph.D., MBA is passionate about helping individuals and organizations identify and use their best talents to achieve success.  He uses his skills as a psychologist, corporate executive, and entrepreneur to assist clients and their organizations to create unique solutions to both every day and complex challenges.  With over 30 years’ experience, Richard brings a unique blend of business knowledge, workplace solutions and understandable approaches to helping people and organizations achieve their goals. Richard is the co-author of Strategy-Driven Leadership: The Playbook for Developing Your Next Generation of Leaders and The Resilience Advantage: Stop Managing Stress and Find Your Resilience. You can learn more about Richard at his website,


Disclaimer: Registration and attendance at, or participation in, PHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.

Pittsburgh Human Resources Association is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

HRCertification Institute's® ( official seal confirms that PHRA meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.”

Cancellation Policy: Written cancellations received on or before Monday, July 20, 2020 will receive a full refund. No refunds will be given after July 20. Substitutes are welcome with advance written notice.



Pittsburgh Human Resources Association (PHRA)
420 Fort Duquesne Boulevard
One Gateway Center – Suite 1852
Pittsburgh, Pennsylvania 15222
Ph: 412-261-5537